FAQ / FOIRE AUX QUESTIONS

Bookings:

I am booking for a group of 10 or more people. How can I do so?

Please fill in the ‘Groups’ form on our website.

Which methods of payment can I use?

We accept cash, as well as VISA and MASTERCARD credit cards. Credit card payments do not incur extra fees.

Is it possible to book without a credit card?

Unfortunately, we do not accept bookings without a valid credit card.

Can I book a smoking room?

We do not offer smoking rooms. Our hostel is 100% non-smoking.

I wasn’t able to book with you, which other hotels/hostels do you recommend?

We are members of ‘Hiphophostels’, a group of hostels and hotels. We invite you to consult our offers on the group’s website www.hiphophostels.com or on Facebook. You will notice that each hostel is distinctive, offering a unique atmosphere and individual room layouts and facilities.

You distinguish yourselves as a ‘budget hotel’ and a ‘hostel’ at the same time ?

In fact, we offer the option of private rooms with en-suite bathrooms (as in a budget hotel) as well as the option of beds in communal dormitories (as in a hostel).

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Arrival at the hotel:

How do you get to the hotel?

Consult our practical information section (see link).

What information and documents should I provide on my arrival?

Proof of identity (passport, ID card, drivers’ licence) and a valid credit card.

What time is check-in?

Reception is open 24/7 so you can check in whenever you arrive. Our rooms are ready for new arrivals as of 4pm.

What time is check-out?

Check out is at 11 am.

Do you have a luggage storage room?

Yes, of course. Don’t hesitate to use it if you arrive before your room is ready, or if you wish to leave the hotel after check-out.

Extra info:

Do you lock visitors out of their rooms during the day?

Our room staff work between 10am-5pm, but you can still access your room at any time.

What about Internet and Wifi?

We have Internet points available to use at your disposal, at the following rates: 1€ for 15 minutes, 1.50€ for 30 minutes and 2.50€ for an hour. Wifi is free.

Do you have a kitchen?

Absolutely. You can use it whenever you wish between 11am-10.30pm. (or 24/7 with hostel’s permission).

Are sheets and towels included?

We provide sheets at no cost. If you are in a communal dormitory you can rent towels for 2,5€.

Are there lockers in the rooms?

There are no lockers in the rooms but we do have them at reception. We also have a safe at reception if you wish to leave your passport in the hostel, for example. We have a large luggage room, as well, where you can leave your suitcase for the day or night if you prefer not to leave it in your room.

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Services:

Would you be able to organize airport transport for me?

With pleasure. Just ask the receptionist in charge that day.

Would I be able to get hold of tickets for Disneyland or other tourist sites at the hostel?

Yes!